We invite you to carefully read this information before using the Site and proceeding with your purchases.

Any use of the site and / or making purchases is presumed to be exercised pursuant to and in full awareness of the general conditions in force.

Therefore, given the express reference to the Italian and Community legislation in force, in the following sections we aim to offer some useful information to ensure maximum transparency of our sales policies and the protection of consumer rights.

BVISIONARY s.r.l. is a company specialized in e-commerce of office supplies and stationery based in Italy, in Viale Tiziano 108(00196 Rome), VAT no. 15507231007. You can contact us by phone at 00393355909105 Mail info@b-visionary.com

BVISIONARY s.r.l. complies with the regulations and laws in force regarding social responsibility. In the event that minors or those belonging to the weaker categories use the site by completing purchases, the subjects who have parental authority or the legal responsibility of the same can exercise the right of withdrawal according to the provisions in force.

all images, texts, video, graphics and software are copyright of BVISIONARY s.r.l. – all rights reserved. All trademarks, images, company names and related logos are the property of their respective companies.

in cases of force majeure or unforeseen circumstances we will not be responsible for the delay or non-delivery and we will have the right to terminate the contract in whole or in part or suspend or postpone the shipment.

The court of Rome (Italy) is competent for any disputes with legal persons. for natural persons the competent court is that of the place of residence or domicile of the consumer.

For any communications relating to the order, including the forwarding of complaints, the customer must send an e-mail to info@b-visionary.com

for any communications relating to the order, including the forwarding of complaints, the customer must send an e-mail to info@b-visionary.com

The risk of loss or damage to the goods during shipment and delivery, for reasons not attributable to the debtor, is transferred to the consumer only when the latter, or a third party designated by him and different from the carrier, materially enters possession of the assets.

However, the risk is transferred to the consumer already at the time of delivery of the goods to the carrier if the latter has been chosen by the consumer and this choice has not been proposed by the seller, obviously without prejudice to the consumer’s rights towards the carrier.

The risk of loss or damage to the goods during shipment and delivery, for reasons not attributable to the debtor, is transferred to the consumer only when the latter, or a third party designated by him and different from the carrier, materially enters possession of the assets.

However, the risk is transferred to the consumer already at the time of delivery of the goods to the carrier if the latter has been chosen by the consumer and this choice has not been proposed by the seller, obviously without prejudice to the consumer’s rights towards the carrier.

Right of withdrawal:

The consumer has a period of 30 days to withdraw without having to incur costs except those for redelivery and additional ones, if he has expressly chosen a type of delivery other than the least expensive type of delivery offered by the seller.

In the case of contracts for the sale of goods, the withdrawal period ends after 30 days from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the goods.

If the seller does not provide the consumer with information on the right of withdrawal, this ends twelve months after the end of the initial withdrawal period.

To exercise the right of withdrawal, the consumer can use this form or submit any other explicit declaration of his decision to withdraw from the contract, even in electronic format using the form made available by the seller. In this case, the seller is obliged to communicate to the consumer an acknowledgment of receipt on a durable medium without delay. For the purposes of calculating the terms, the date of submission is valid.

The burden of proof relating to the exercise of the right of withdrawal lies with the consumer.

The seller is required to reimburse all payments received from the consumer, not including delivery costs, without undue delay and in any case ent ro fourteen days from the day on which he is informed of the consumer’s decision to withdraw.

The reimbursement must be made using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly agreed otherwise and provided that he does not have to incur any costs as a consequence of the reimbursement.

Unless the seller has offered to collect the goods himself, he may withhold the refund until he has received the goods or until he can prove that he has sent the goods back, whichever occurs first.

The consumer is required to return the goods without undue delay and in any case within fourteen days from the date on which he communicated to the seller his decision to exercise the withdrawal.

The consumer is solely responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

We sell one of a kind artworks made to your specification, therefore, subject to applicable law, B-Visionary will not provide a refund if your dissatisfaction with the order is due to a mistake on your part or because you have changed your mind.

We start working producing the artworks as soon as we receive your order, so unfortunately we are unable to take cancellation requests.

The right of withdrawal is excluded in relation to:

1. a) Supply of goods whose price is linked to fluctuations in the financial market that the seller is unable to control and which may occur during the withdrawal period
2. b) The supply of goods made to measure or clearly personalized
3. c) The supply of goods that are likely to deteriorate or expire rapidly
4. d) The supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods

Pursuant to articles 128 and following of the Consumer Code, which can be consulted in the “regulatory references” section and to which we refer in full for any further provision, we declare ourselves responsible, towards you, for any lack of conformity existing at the time of delivery of the goods .

In the event of a lack of conformity, you will have the right to restore, without charge, the conformity of the goods by repair or replacement, or to an appropriate reduction in the price or termination of the contract.

You can then ask, at your choice, to repair the good or replace it, at no cost in both cases, unless the requested remedy is objectively impossible or objectively too expensive.

In this section, without claiming to be exhaustive, we report the salient principles applicable to our product sector, taken from the very recent Legislative Decree no. 21 of 21 February 2014 and dedicated to consumer protection in e-commerce operations. The complete text of the decree is also available in the following section “regulatory references”, as well as further regulatory references.

The seller is obliged to provide the consumer with the following information in a clear and understandable way, if this is not already apparent from the context:

1. a) The main characteristics of the goods and services
2. b) The identity of the seller and the data necessary to reach / contact him, to allow the consumer to contact him quickly and effectively
3. c) The total price of the goods or services including taxes or the methods of calculating the price and, if applicable, all shipping costs. If these costs cannot be calculated in advance, an indication that these costs may be charged to the consumer
4. d) The cost of using the means of distance communication for the conclusion of the contract when this cost is calculated on a basis other than the basic rate
5. e) The methods of payment, delivery and execution, the date by which the seller undertakes to deliver the goods or to provide the services and, where appropriate, the handling of complaints
6. f) The conditions, terms and procedures for exercising the right of withdrawal, where this is provided and an indication of any costs
7. g) A reminder of the existence of the legal guarantee of conformity for the goods
8. h) If applicable, the possibility of using an out-of-court complaint and appeal mechanism to which the seller is subject and the conditions for accessing it

If the seller fails to comply with the information obligations on additional costs or additional costs, including those for the return of goods, the consumer does not have to bear such expenses or additional costs.

The burden of proof relating to the fulfillment of the information obligations rests with the seller.

The seller is obliged to provide the information described in an appropriate manner with respect to the means of communication used and in simple and understandable language.